FAQ

How do I place an order?

Ordering from PUREPOLISH PRO LLC is easy! Simply browse our selection of premium automotive cleaning and polishing products, add the items you want to your cart, and proceed to checkout. You’ll be guided through the process, including entering your shipping information and payment details. We promise, it’s a breeze!

What payment methods do you accept?

We accept a variety of convenient payment methods, including:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

Choose the option that works best for you!

Is my payment information secure?

Absolutely! Your security is our top priority. We use industry-standard SSL encryption to protect your payment information during transmission. You can shop with confidence knowing that your data is safe and secure. 🛡️

Can I modify or cancel my order?

We understand that things change! If you need to modify or cancel your order, please contact us as soon as possible at support@purepolishpro.shop or call us at +1 (502) 890-9977. We’ll do our best to accommodate your request, but please note that we may not be able to make changes once your order has been processed and shipped. Our processing time is typically 1-2 days.

Do you offer gift cards?

Yes, we do! Give the gift of a sparkling clean car! You can purchase PUREPOLISH PRO LLC gift cards in various denominations. They’re the perfect present for any car enthusiast. 🎁 Find them on our website!

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50 within the USA. It’s our way of saying thank you for choosing PUREPOLISH PRO LLC! For orders under $50, standard shipping rates apply.

How long does shipping take?

We know you’re eager to receive your products! Our processing time is typically 1-2 business days, and shipping usually takes 3-7 business days. You’ll receive a tracking number once your order has shipped so you can follow its journey.

What shipping methods do you offer?

We primarily use reliable carriers like USPS and FedEx to ensure your order arrives safely and efficiently. We offer standard shipping for all orders.

Do you ship internationally?

Currently, we only ship within the United States. We apologize for any inconvenience this may cause. We hope to expand our shipping options in the future! 🌎

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. Simply click on the link in the email to track your package’s progress. You can also track your order by logging into your account on our website.

What if my package is lost or damaged?

We take full responsibility for ensuring your order arrives in perfect condition. If your package is lost or damaged during shipping, please contact us immediately at support@purepolishpro.shop or call us at +1 (502) 890-9977. We’ll work with the carrier to resolve the issue and ensure you receive a replacement or a full refund. Your satisfaction is guaranteed!

What is your return policy?

We want you to be completely satisfied with your PUREPOLISH PRO LLC purchase! If you’re not happy with your order for any reason, you can return it within 30 days of the delivery date for a full refund. Items must be unused and in their original packaging.

How do I return an item?

Returning an item is easy! Simply contact us at support@purepolishpro.shop or call us at +1 (502) 890-9977 to request a return authorization. We’ll provide you with a prepaid shipping label and instructions on how to return your item. Pack the item securely in its original packaging and ship it back to us.

Do you offer exchanges?

Yes, we do! If you’d like to exchange an item for a different product, size, or color, please contact us at support@purepolishpro.shop or call us at +1 (502) 890-9977. We’ll be happy to assist you with the exchange process.

How long do refunds take?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be credited back to your original payment method. You’ll receive an email notification once your refund has been processed.

Who pays for return shipping?

We offer free returns! We’ll provide you with a prepaid shipping label for all eligible returns within 30 days of the delivery date.

Are your products authentic?

Absolutely! We are an authorized retailer of all the products we sell. We guarantee that all of our products are 100% authentic and of the highest quality. We source directly from trusted manufacturers. Quality is our promise. 👍

What warranty do you offer?

We stand behind the quality of our products! We offer a 1-year warranty against defects in materials and workmanship. If you experience any issues with your product within the warranty period, please contact us at support@purepolishpro.shop or call us at +1 (502) 890-9977. We’ll be happy to repair or replace the item free of charge.

How do I care for my products?

To ensure the longevity and effectiveness of your PUREPOLISH PRO LLC products, please follow the care instructions provided on the product label or packaging. Generally, store products in a cool, dry place away from direct sunlight. Refer to specific product instructions for application and cleaning tips. We also provide detailed product information on our website.

What if I receive a defective item?

We apologize if you receive a defective item! Please contact us immediately at support@purepolishpro.shop or call us at +1 (502) 890-9977. We’ll arrange for a replacement or a full refund, depending on your preference. We’ll also cover the return shipping costs for defective items. We’re committed to making things right!

Do I need to create an account?

Creating an account is optional, but it offers several benefits! With an account, you can:

• Track your order history
• Save your shipping information for faster checkout
• Receive exclusive promotions and discounts

You can create an account during the checkout process or by clicking on the “Sign Up” link on our website.

How do I reset my password?

If you’ve forgotten your password, simply click on the “Forgot Password” link on the login page. You’ll be prompted to enter your email address, and we’ll send you instructions on how to reset your password.

How can I contact customer service?

We’re here to help! You can contact our friendly customer service team via:

• Business Name: PUREPOLISH PRO LLC
• Email: support@purepolishpro.shop

We strive to respond to all inquiries as quickly as possible!

What are your business hours?

Our customer service team is available from 9 AM to 6 PM EST, Monday through Friday. We’re closed on weekends and major holidays.