Our Promise: Love Your Shine or Your Money Back! ✨

At PUREPOLISH PRO LLC, we’re confident you’ll love the professional-grade shine our products bring to your vehicle. We stand behind the quality and effectiveness of everything we sell. That’s why we offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, for any reason, we’ll make it right. And the best part? Returns are FREE! We believe in making your experience as smooth and enjoyable as the finish our products deliver.

We want you to shop with complete peace of mind. Thousands of satisfied customers trust PUREPOLISH PRO LLC to keep their vehicles looking their best. We’re committed to providing exceptional products and outstanding customer service. That’s the PUREPOLISH PRO LLC promise.

What Can Be Returned?

We want to make returns easy, but there are a few things to keep in mind:

  • Items must be returned within 30 days of the original purchase date.
  • Items should be returned in their original packaging, if possible. Don’t worry if you don’t have it anymore, though! We understand things happen.
  • Products should be in good condition. We understand if you’ve tried the product, but please don’t return completely empty containers. 😉

We’re reasonable and want to ensure you’re happy. If you have any concerns about whether your item is eligible for return, please don’t hesitate to contact us. We’re here to help! 😊

The Easy Return Process (Seriously, It’s Easy!)

Returning your product is a breeze. Just follow these simple steps:

  1. Contact Us: Email us at support@purepolishpro.shop or call us at +1 (502) 890-9977 (Monday – Friday, 9 AM – 6 PM EST). Let us know you’d like to return an item and the reason for the return (this helps us improve!).
  2. Receive Your FREE Return Label: We’ll email you a prepaid shipping label. No need to pay for return shipping!
  3. Pack Your Item: Carefully pack the item(s) you’re returning, ideally in the original packaging.
  4. Affix the Label: Print the return label and securely attach it to the package.
  5. Ship It: Drop off the package at your nearest shipping carrier location (the label will specify which carrier).

That’s it! We’ll take care of the rest. We’ll notify you once we receive and process your return.

Refund Methods and Timeframes

Once we receive your returned item, we’ll process your refund within 3-5 business days. We’ll send you an email confirmation once the refund has been issued.

  • Refund Method: Your refund will be credited back to the original method of payment.
  • Processing Time: Please allow 3-10 business days for the refund to appear on your statement, depending on your bank or credit card company.

We strive to process refunds as quickly as possible. Your satisfaction is our top priority!

Exchange Policy: Get the Perfect Fit (or Color!)

Need a different size, color, or even a different product altogether? We offer easy exchanges!

Here’s how it works:

  1. Contact Us: Email us at support@purepolishpro.shop or call us at +1 (502) 890-9977 (Monday – Friday, 9 AM – 6 PM EST). Let us know you’d like to exchange an item and what you’d like to exchange it for.
  2. We’ll Confirm Availability: We’ll check if the item you want is in stock.
  3. Return the Original Item: Follow the return process outlined above (including the FREE return label).
  4. We’ll Ship Your New Item: Once we receive your returned item, we’ll ship out your new item right away!

Exchanges are subject to availability. If the item you want is out of stock, we’ll process a refund instead.

FREE Return Shipping – We’ve Got You Covered! 🚚

We believe returns should be easy and cost-free. That’s why we provide a FREE prepaid shipping label for all eligible returns and exchanges. No hidden fees, no extra charges. Just a smooth, hassle-free experience.

Damaged or Defective Items: We’ll Make It Right! 🛠️

If you receive a damaged or defective item, we sincerely apologize! We take great care in packaging our products, but sometimes things happen during shipping. Please contact us immediately at support@purepolishpro.shop or call us at +1 (502) 890-9977 (Monday – Friday, 9 AM – 6 PM EST) with photos of the damage or defect. We’ll gladly replace the item or issue a full refund, depending on your preference.

We’ll handle the return shipping for damaged or defective items, of course!

Non-Returnable Items

While we strive to accommodate all returns, there are a few exceptions:

  • Gift Cards: Gift cards are non-refundable.
  • Items Marked as “Final Sale”: These items are sold as-is and are not eligible for return.
  • Excessive Use: We reserve the right to refuse a return if the product has been excessively used or damaged due to misuse.

International Returns (Currently Not Available)

At this time, we only offer returns and exchanges for orders shipped within the United States. We apologize for any inconvenience.

Have Questions? We’re Here to Help! 🙋‍♀️

If you have any questions about our return and refund policy, please don’t hesitate to contact us:

  • Business Name: PUREPOLISH PRO LLC
  • Email: support@purepolishpro.shop
  • Address: 1489 DABRA CT, RADCLIFF, Kentucky 40160 United States

We’re committed to providing exceptional customer service and ensuring your satisfaction. We look forward to helping you achieve the perfect shine! ✨

PUREPOLISH PRO LLC – Keeping Your Ride Looking Its Best